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IT Operations Management

Bachelor of Science Degree

A degree in IT Operations Management helps you connect your technical skills with the business knowledge necessary to manage IT infrastructure within an organization. See the big picture, manage interconnected systems and processes, and communicate your ideas. Develop your own integrated business plan emphasizing how to improve an IT infrastructure to support your organization's business goals.

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Courses in the major include:

This course provides an introduction to IT infrastructure issues from a systems perspective. Topics related to both computer and systems architecture and communication networks are addressed, with an overall focus on the services and capabilities that IT infrastructure solutions enable in an organization. Topics also include IT as a service organization, assessing IT infrastructure capabilities and limitations within an organization, and building a business case. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course examines the critical roles and functions of leadership and focuses on exploring individual leadership style. Topics include assessing leadership abilities, building effective teams, and communicating as a leader. Emphasis will be placed on evaluating the effects of individual and organizational influences on team processes and performance. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course provides an introduction to forms, styles and methods used in business communication. Coverage includes practice of oral communication, listening skills, and written correspondence. Topics include project proposals and status updates, meeting dynamics, communicating change, performance reviews, and the presentation of technical and quantitative information. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course explores the key elements of finance and accounting used by managers to support long- and short-term decisions, including balance sheets, income statements, cash flow, budgeting, activity-based costing, performance measures, and compensation issues. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course explores the management of IT systems. Topics include system availability, performance and tuning, production acceptance, change management, problem management, storage management, network management, configuration management, capacity planning, security, and business continuity. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course explores the latest technologies and addresses the impact, benefit and challenges of adapting and introducing emerging technologies into an organization. Evaluating and planning for the integration of emerging technologies is explored. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course provides a foundation for project management in the context of information technology projects. Coverage includes initiating, planning and executing strategies that lead to completion of successful projects. Scenario-based case studies will be incorporated with emphasis on the importance of making strategic changes that can create competitive advantage. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course applies leadership and management concepts to the process of managing vendors and contracts. It includes a focused study of the methodologies used to select and manage vendors. It also examines the selection process used for technology sourcing options (custom development, standard package purchase, outsourcing, etc.,) as well as Request for Information (RFI), Request for Quote (RFQ) and Request for Proposal (RFP); types of contracts, contract selection, vendor selection and vendor relationships. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course focuses on the strategic role of information technology within an organization. Topics include managing and integrating information systems, defining information infrastructure and systems to support organizational structure, assessing the impact of emerging technologies, and protecting business assets. Students will complete a project which synthesizes the material presented throughout the previous courses. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.
This course prepares students for success in their academic and professional careers. The foundation for learning is established for professional skill development through practical experience with the University's four essential learning outcomes — communication, problem solving, collaboration, and citizenship. Learner strengths are assessed and analytical, relational, and resilience skills are developed.

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